Microsoft Outlook is capable of being modified and automated to a surprising extent
We met this company – Good business, well led – Very focussed on outstanding service, delivered through precise and predictable processes. Certain things had to be done every day without fail. All text typed into individual emails had to be cut and pasted into summary emails at the end of each day.
The business was successful: this job had become more and more onerous with an increased number of clients. It took more than an hour after close of business to provide this critical service.
They wanted to make this process more efficient.
We went even further. With Springboard IT’s knowledge of Microsoft Outlook automation, they scrapped all the clicking and pasting. We gave them a tool that would turn that hour into a single click of a button. Payback – Weeks!
The client has gone on to increase the volume of business processed 10 fold. They continue to provide excellent service, the summaries continue to be produced by a single click of a button and they are able to go home at a sensible time.
Technology is lovely – but led to this customer spending far too much time tied to costly processes forced on him by his IT solution. Moral of the story – If IT is getting on top of you, fight back. In this case a simple Outlook automation task saved hours.
Look at these Microsoft Outlook extensions developed by SpringboardIT:
Quote Assistant – what’s it about?
Attachment Assistant – Keep a permanent list of regularly used documents on the side of the new email form