Access more electronic channels without increasing resources
Khaos to Channel Advisor
We had helped this customer automate the electronic transfer of orders from some of their direct retailers into their stock management system (Khaos Control) . To grow their business internationally they had decided to use a software system called Channel Advisor. Channel Advisor is designed to manage inventory and order flow across a wide range electronic selling platforms around the world. It had no knowledge of sales through their existing channel and the effect on overall inventory.
Staff were making sure that stock was actually available for any item on Channel Advisor, updating prices, and removing stock when stock was low in the distribution centre. This involved a lot of manual input.
The agreed solution was to build automated software that would synchronise Khoas Control and Channel Advisor. Khaos Control retained the role as the core stock management system. Product information and stock levels were automatically maintained in Channel Advisor. The customer was able to leave it to perform its key role of making sure that inventory was accurately managed across all the electronic platforms, it being crucial to not sell stock that could not be delivered. Orders were automatically transferred from Channel Advisor to Khaos Control and adjusted stock availability and delivery information was moved back to Channel Advisor.
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