Description

Bespoke Solution

Problem

An application designed to help with the transfer of information between a mobile workforce and the office had been developed by an internal resource. The application managed quotes and jobs with a portal for customers to view information about their work. The individual who did the original development had left and was becoming less and less interested in the on-going support and development of the application while working for someone else.

Previous situation

Our customer had made a significant investment in the application and were generally happy with what it did. They did not want to write that investment off. They asked if Springboard could support them and maybe in the future develop their existing bespoke software further.

Solution

The solution was to implement a proper software development environment with a test environment and live environment that was properly maintained and regularly updated with security patches. Springboard could work without affecting the live system. We were able to learn the system and check our understanding, before releasing any bug fixes and making them live on the main software.

Step 1

The version of PHP the bespoke software had been developed in, was out of date and needed to be upgraded ASAP for security reasons and to provide a proper base for later development. The PHP version was upgraded on the test system, thoroughly tested and then made live. The success of this step gave the customer confidence.

Step 2

Develop the portal further by integrating with Quickbooks and Power BI to create business reports. Added permissions for different staff, Client Access, Customer Feedback, Stock Management, Checklists and much more.

Step

Added Staff Key Performance Indicators (KPI’s), One Page System (?), all automated to reduce labour needed to input details and reports shown to users with live data and weekly/monthly emailed reports.

Step 4

Added Payroll a clocking in system and an App to do this work (clocking in??) on-line and off-line whilst on site.